ACCESSIBLY & INCLUSIVITY STATEMENT & GUIDE

ACCESSIBLY & INCLUSIVITY STATEMENT & GUIDe

At Porter’s, we believe everyone should feel welcome, safe, and included. Our community is made stronger by the diversity of people who join us and we’re committed to making sure every visitor feels seen, supported, and able to enjoy all that we have to offer.

We recognise that accessibility and inclusivity are ongoing commitments, and we’re dedicated to learning and improving along the way. Your feedback is an important part of this journey — if you have suggestions or would like to share your experience, we encourage you to reach out. Together, we can continue building a community where everyone belong.

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PORTER’S POLICIES

ACCESS

TRAVEL AND ARRIVAL GUIDE

SUPPORT SERVICES LINKS

PORTER’S POLICIES:

ENTRY AND SERVICE:

At Porter’s we operate a strict over 18s only policy from 19:30. Any under 18s in the venue must leave at this point.* Anyone hoping to enter the venue after 19:30 or consume alcohol in the venue must be over 18 and have a valid photo ID. You may be asked to show your ID upon entry and at the bar.

*This does not apply to under 18s who are booked to perform at the venue.

We have the right to refuse entry and service to anyone and will do so if: a person appears to be drunk, a person does not provide valid photo ID upon request, a person engages in any behaviour which is deemed offensive, intimidating or insulting.

Anyone found to be consuming alcohol not purchased on the premises will immediately be removed.

ANTI-BULLYING & HARASSMENT:

At Porter’s we will not tolerate any offensive, intimidating or insulting behavior towards anyone in our venue. If you do behave in this way you may be immediately removed by our bar or security staff.

SAFE SPACE AND WELLBEING:

At Porter’s we are a Safe Space and staff will always do their best to assist anyone experiencing distress. This includes; phone charging, providing a breakout space, helping people get home safely, signposting people to support services and contacting emergency services if necessary. We offer this support to anyone who needs it when the venue is open.

DIVERSITY EQUITY AND INCLUSION:

At Porter’s we are committed to inviting and actively involving people of colour, people of all genders (and none), and disabled people in our venue, our workforce, our programming and our events.

ACCESS

CONTACT DETAILS:

If you need to more information, please contact us at info@porterscardiff.com

VENUE DESCRIPTION:

Porter’s Cardiff is a three-floor venue.

Ground Floor
This is the main space for live events and the bar. It includes step-free access from the front entrance on Barrack Lane into the bar space and out to the smoking area. The ground floor also features an accessible toilet. There is also an access ramp into the gig space. The bar has a lowered section for ease of service. Please note, we do not yet have power assisted doors.

Basement (Theatre)
Our theatre is located in the basement and is reached via 16 steps. At present, the theatre is not wheelchair accessible.

First Floor
The first floor is accessed via 23 steps. This level contains our additional gender-neutral toilets and studio/green room. At present, the first floor is not wheelchair accessible.

At present only our ground floor spaces are wheelchair accessible, please note that we are actively working on improving this and are currently awaiting the installation of lifts to both floors as well as other improvements to our venue.

HOW TO FIND US:

CLICK HERE to find out our address and map

CAR:

The nearest accessible car park is 500 metres away at the St Davids car park on Mary Ann Street, and the accessible parking is located on level P3. This facility is open 24hrs.

TAXI:

Taxis can drop off on Charles Street at the rear of the venue. It is level access and 2 mins from the front of the venue.

TRAVEL AND ARRIVAL GUIDE:

TRAIN:

Cardiff Central Station is 0.4 miles away, or a short taxi ride.

Queen Street Station is 0.2 miles away, or a short taxi ride.

BUS:

There are also various bus routes available nearby.

ASSISTANCE DOGS:

We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where they can stay during the gig, but please get in touch beforehand to discuss this further.

OTHER INFORMATION:

Earplugs are available at the bar. If you don’t see them on display, please ask a member of staff who will be happy to provide them.

Some of our theatre performances are assisted performances. Please check on our social media or get in contact with theatre@porterscardiff.com for more details.

In the live room at present we do not offer any assisted performance options, but this is something we are exploring.